Reference

Understand the Rules Before You Play

These pages set out the legal relationship between you and 7cx — covering who can open an account, how your data is handled, and what governs any dispute.

Jurisdiction-dependent accessAccount eligibility rulesData retention policyDispute process outlinedPakistan-eligible regions
7cx Understand the Rules Before You Play
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Security on your account starts at the point you verify your wallet. When you link JazzCash or Easypaisa during registration, the mobile number you provide is confirmed via OTP before the account activates. From there, every login session uses the same OTP path — no static password is held on its own as the sole authentication step. We keep transaction records for the period required under applicable financial and gaming regulations, after which data is deleted or anonymised.

OTP Account Verification

Your account is verified using a one-time PIN sent to the mobile number registered with your JazzCash or Easypaisa wallet. This step is required at registration and on new-device logins.

Payment Data Handling

Raast, JazzCash, and Easypaisa transaction data is retained only for identity-matching and dispute purposes. We do not store full wallet credentials — only the reference numbers needed for verification.

Cookie and Session Control

Session cookies expire when you close the browser. Analytics cookies can be turned off via the cookie banner shown on your first visit — your preference is saved against your device.

Data Correction Requests

You can request a correction to any personal data we hold by contacting support with your account ID. We aim to action confirmed corrections within the timeframe set by applicable law.

LEGAL CONTACT PATHS

Reach Us on a Policy Question

If you have a question about your rights under any of our legal documents, or you need to request a data correction, account closure, or dispute review, our support team handles these through the channels below. For data-related requests, include your registered account email and the wallet type — JazzCash, Easypaisa, or Raast — linked to your account so we can verify identity before actioning any change.

Team online

Live Chat

Reach us through the live chat widget in your account dashboard. Identify your query as a legal or data matter at the start of the conversation so it routes to the right team.

Email Support

Send detailed legal or privacy queries to our support email. Include your account ID, the document in question, and a clear description of the change or clarification you need.

Account Settings

Some requests — like updating your registered mobile number linked to Easypaisa or Raast — can be actioned directly inside your account settings without contacting support first.

Common Legal and Policy Questions Answered

These are the questions we hear most often about how our legal terms work — covering account eligibility, data rights, cookies, and how to raise a dispute or request account closure.

Eligibility depends on local law in your region. Access is available only where online gaming is permitted under applicable law. You must meet the age threshold set by your jurisdiction before registering.

We collect your name, mobile number, and the wallet identifier — JazzCash, Easypaisa, or Raast — you use to fund the account. This data is used for identity verification and transaction matching only.

You can submit a deletion request through our support email with your account ID. Some data must be retained for regulatory compliance, but non-essential records are deleted once the retention period ends.

Contact us via live chat or email, clearly stating the transaction reference and the nature of your dispute. We review account and payment disputes and respond within the timeframe set in our Terms of Use.

The governing law depends on the jurisdiction applicable to your account region. Where local Pakistani law applies and conflicts with our terms, local law takes precedence as stated in our Terms of Use.

Account closure requests are handled through the support team. Submit your request by email or live chat. Any pending balance linked to your Easypaisa, JazzCash, or Raast wallet is returned before the account is closed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.