Reference

How 7cx Handles Your Personal Information

This Privacy Policy explains what data 7cx collects when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our platform — and exactly how we protect it.

Account data protectedJazzCash & Easypaisa wallet privacyNo data sold to third partiesRaast transfer records securedYour right to request data removal

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We handle your data the way we handle your payments — with clear process and no unnecessary steps. Every piece of information we hold about you has a specific reason for being there, and we keep it only as long as that reason exists or local law requires.

Encrypted Account Storage

Your account credentials and payment records — including JazzCash and Easypaisa wallet references — are stored with encryption. We do not log full wallet numbers in plain text.

Cookie Use on 7cx

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time.

Retention and Deletion

We keep your data for as long as your account is active and as required by applicable local law. Once you close your account and the retention period ends, we delete your personal records.

Your Access and Correction Rights

You can request a copy of the data we hold on you or ask us to correct it. Submit the request through live chat or email with your registered mobile number for verification.

What Information We Collect and Why

7cx Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a 7cx account, we collect the details you submit during registration — your name, contact number and email address. If you deposit using JazzCash or Easypaisa, we record the transaction reference linked to your wallet number so we can match payments to your

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account accurately. Raast transfers are logged with the same care: the bank reference is tied to your account record, not shared externally. We also collect device and session data — the browser type, IP address and pages visited — to keep your account secure and detect
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unusual access. This data is used only for account management, payment verification and fraud prevention. We do not sell, rent or trade your personal information to marketing companies. Where local law in Pakistan requires us to share data with a regulatory authority, we comply with that
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obligation and notify you where permitted. You can ask us to correct inaccurate information at any time by contacting our support team. Data retention periods follow the requirements of applicable local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

Have a question about how your data is handled, or want to request access to your account records? Our support team can walk you through it. Reach out through any of the channels below and we will respond as quickly as we can. For data-removal requests, have your registered mobile number ready so we can verify your identity before acting on the request.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Available for account-related and privacy queries from Pakistan.

Email Support

Send your privacy or data request to our support email. Include your registered number so we can verify your account before processing.

In-Account Help

Log in, go to Account Settings and open the Help section. You can submit a data query or correction request directly from there.

Common Questions About Your Data on 7cx

These are the questions we hear most from Pakistan accounts about how their data is managed, what we store and how to make changes or requests.

We collect your name, mobile number and email address at registration. If you deposit via JazzCash, Easypaisa or Raast, we also log the transaction reference to match payments to your account.

We record only the transaction reference number linked to your wallet — not your full wallet credentials. This is used solely to verify and reconcile your deposit or withdrawal.

We do not sell or share your data with marketing companies. Data is shared only where local law in Pakistan requires it, or with payment processors strictly to complete your transaction.

Contact our support team via live chat or email with your registered mobile number. We verify your identity first, then process the access or deletion request in line with applicable local law.

We retain your data for the period required by applicable local law after account closure. Once that period ends, your personal records are deleted from our systems.

You can contact us to raise a concern and request a review. Where local law in Pakistan gives you the right to lodge a complaint with a data authority, you are free to do so independently of contacting us.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoFAQ

How 7cx Handles Your Personal Information

Data Handling, Cookies and Account Security

Encrypted Account Storage

Cookie Use on 7cx

Retention and Deletion

Your Access and Correction Rights

Contact Us About Your Privacy

Live Chat

Email Support

In-Account Help

Common Questions About Your Data on 7cx

01 What personal data does 7cx collect when I register?

02 Is my JazzCash or Easypaisa wallet number stored on 7cx?

03 Does 7cx share my data with other companies?

04 How do I request a copy of my data or ask for it to be deleted?

05 How long does 7cx keep my account data after I close my account?

06 What are my rights if I think my data has been handled incorrectly?

Privacy Policy

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