Reference

Terms That Cover Your 7cx Account

These terms set out what you agree to when you open and use a 7cx account. They cover how deposits through JazzCash, Easypaisa, and Raast are handled, what actions can affect your account, and how disputes are resolved.

JazzCash Deposits CoveredEasypaisa Withdrawals CoveredRaast Transfers CoveredPakistan Eligible RegionsAccount Holder Age Rules
7cx Terms That Cover Your 7cx Account
TERMS CONTACT PATHS

Reach Us About Your Account Terms

If a term is unclear or you have a dispute about a transaction processed through your JazzCash, Easypaisa, or Raast account, contact our support team through the channels below. We aim to respond to terms-related queries within one business day, though response times can vary during high-volume periods.

Team online

Live Chat

Open the chat icon in the 7cx lobby at any time. For terms or payment queries, have your account ID and the relevant transaction reference ready before you start.

Email Support

Send terms or account queries to our support address listed in your account settings. Include your registered wallet number so we can locate your payment record quickly.

Account Help Centre

The Help Centre in your account dashboard covers common terms questions, withdrawal matching rules, and what to do if a JazzCash or Easypaisa transfer does not reflect.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Your account data — including wallet numbers linked to JazzCash, Easypaisa, or Raast — is stored with encryption at rest. We do not share payment identifiers with third parties outside of what is required to process a transaction. You can request a copy of the data we hold on your account by contacting support with a written request. Account activity logs are retained in line with standard financial record-keeping practice and may be required for withdrawal verification.

Wallet Data Retention Payment wallet references such as your JazzCash or Easypaisa number are retained only as long as your account remains active and for the period required by applicable financial record rules.
Account Security Your 7cx account is protected by an OTP verification step on login and on withdrawals. If you lose access to your registered number, contact support to begin the account recovery process.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the settings panel in your browser.
Requesting Changes To update your registered wallet number or request deletion of your account data, submit a verified request through the support email listed in your account dashboard.

Common Questions About These Terms

These are the questions we see most often about how our terms apply to accounts, payments, and eligibility in Pakistan. If your question is not here, reach our support team through live chat or the Help Centre.

Account eligibility depends on local law in your region. You must meet the age requirement applicable where you are located and access must be permitted under local law. We verify this at registration.

The core account terms are the same regardless of which wallet you use. The withdrawal matching rule applies to all methods — your payout goes back to the wallet that funded your account.

If a Raast payment does not appear within the expected window, open a support chat with your transaction reference number. We will match it against our payment records and resolve it from there.

We publish updates to the terms on this page with a revision date. Continuing to use your account after the update date means you accept the changes. We recommend checking this page periodically.

Contact support via live chat or email within seven days of the transaction. Include your account ID and the transaction reference. We review disputes against the game or payment logs on record.

Each promotion's conditions are posted on the promo board at the time the offer is active. Terms specific to that offer — including any wagering conditions — are listed there, not in these general account terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.